• Profile

Gibraltar

Ladbrokes Gibraltar was the first betting and gaming company to be licenced on the rock, and we've been ever present since 1992. Our business in Gibraltar has grown steadily over recent years with the growth of the digital sector.

We operate as a customer service centre of excellence for our Core, VIP and Premier customer segments. Our responsibility is to make every Ladbrokes customer matter and do whatever we can to maximise their experience.

We have a strong workforce of over 150 employees in a variety of rewarding roles in Customer Services (Core and VIP), Premier (HVC), Promotions and Marketing, Poker, Client Risk, Fraud, HR, Finance and IT.

Ladbrokes International PLC in Gibraltar is an ideal career choice for professionals looking to establish and/or develop their career with a trusted brand as well as enjoying an unparalleled lifestyle in Gibraltar and nearby Andalucia.

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  • Jelena Mazurkevits - Digital Compliance Team

    What would you say to someone thinking of joining Ladbrokes?

    Go for it! Great place to be!

    What keeps you at Ladbrokes?

    Proud to be part of the team. Working within a great team. Possibilities to grow, learn and challenge yourself.

    Your favourite moment whilst working at Ladbrokes (i.e., biggest achievement, most memorable experience/ moment).

    I do really enjoy every single day in the office. Biggest achievement was to join Fraud team within 6 months of me being at Ladbrokes. Great experience was to spend 2 weeks in Rayners Lane, building and running a small team of 5.

  • Michael Beers - Client Risk Executive

    What is your favourite part of your job?

    The fact that every day is different, it is hard to say what the favourite part of my job is. I do enjoy the more analytical work by going through reports and increasing/decreasing customer accounts depending on their profile, but I also like liasing with my Premier colleagues when bet requests come through so the customer journey is quick and effective.

    What would you say to someone thinking of joining Ladbrokes?

    Simply join. There is no reason for anyone who wants to get into the gaming industry not too. We are now effectively the market leader, and with the right attitude and perseverance there is no reason why you couldn’t be a success.

    Your favourite moment whilst working at Ladbrokes (i.e., biggest achievement, most memorable experience/ moment).

  • Michelle Fleetwood - HR deputy manager

    What do you enjoy most about working at Ladbrokes?

    It’s like a family here in Gibraltar. It’s great to be on a first name basis with everyone. I also enjoy working with the policies and procedures

    What keeps you at Ladbrokes?

    I am committed to being part of the world’s best loved betting and gaming brand

    Favourite sporting moment and why?

    Living in Spain when they won the World Cup in 2010 and being part of the celebrations on their achievement

  • Petra Mika - Digital Compliance Agent

    Describe your career journey so far with Ladbrokes?

    I started as CS night agent, moved to Fraud Department as Fraud Screening Agent, than my role changed to Fraud Screening Escalation Agent before it changed to Digital Compliance – all positions within the same department.

    How has Ladbrokes helped you in your career development?

    I have received training within our department to be able to fulfil my duties.

    Your favourite moment whilst working at Ladbrokes (i.e., biggest achievement, most memorable experience/ moment)?

    I was chosen to be a leasing officer for first football match under the UEFA flag when Gibraltar played with Slovakia. Amazing moment in my life to be a part of this historic moment.

  • Robert Knox - Premier Customer Support

    What was your background before joining Ladbrokes?

    I have worked for Ladbrokes since I was 18 starting off working in the shops. Before that I had just completed two years at the local college.

    What would you say to someone thinking of joining Ladbrokes?

    Do it! I moved to Spain with my wife and young son so it was a big decision but it’s the best one I have ever made and have no regrets.

    What keeps you at Ladbrokes?

    I enjoy what I do, I have always been interested in sport and gambling and I feel my skills are speaking with customers and working as an affective team member so this job fits perfectly.

  • Sebastian Belton - Escalations Agent

    What do you enjoy most about working at Ladbrokes?

    The people, the atmosphere and the buzz that our office has, is truly second-to-none. Every day is pleasure to work with such talented, and friendly people. I'm blessed to have such great working conditions.

    What keeps you at Ladbrokes?

    Ultimately the people I work with, and the fulfillment my job provides to me on a daily basis.

    Favourite sporting moment and why?

    I'm a huge UFC fan, so really the Mcgregor vs Diaz rematch was an amazing event, the media hype had been building up for such a long time, and both are such amazing athletes. I also believe this sport is up and coming, and whilst it's still not respected, nor considered as much as boxing, I believe it's only a matter of time before it will be.

  • Ulrika Rosendahl - Premier Promotions

    Describe your career journey so far with Ladbrokes?

    I initially started in the VIP International team as a Swedish agent and then progressed to work in the Premier Promotions team, first on a maternity cover which later led to a permanent position.

    How has Ladbrokes helped you in your career development?

    I have developed my excel skills through courses, and sports knowledge through internal learning including coaching from Premier agents.

    What 3 words best describe Ladbrokes?

    InnovativeOpen (a welcoming attitude and a friendly environment to work in)Diverse (people from diverse backgrounds work here)

 
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