• Profile

Support Centre

Ladbrokes Coral Group is a leading multi-channel bookmaking and gaming business with a strong heritage, an impressive international reach and a bright future.

We're the home of the world's best-loved betting and gaming brands and as such need the best people to help us lead the field and shape the future of responsible gambling.

With aspirations to be the biggest, best and most admired business in our industry, we have a huge range of exciting opportunities for sharp, savvy commercial thinkers – in a range of disciplines such as trading, finance, HR, marketing and operations, across locations including London, Monmore, Crayford and Gateshead.

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Contact Centre

We’re nothing without our customers, so it’s no surprise that we put them and their experiences centre stage. In our call centre, our job is to keep up the pace, share problems and find solutions. In other words, we go all out to get it right for each customer, first time, every time. But, they need to know we’re here for them if they ever have any questions they need to ask.

As part of the team, you could be taking bets, answering simple questions, or handling complaints. Either way, you’ll be the first point of contact for many of our customers. It’ll be up to you to build a rapport, give advice, and give the sort of amazing customer service you’d expect to find in any of our shops.

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  • Ricky Bhatt - Contact Centre Support & Knowledge Base Manager

    What can be challenging about your role?

    Overseeing more than one feature of a Contact Centre:

    • Projects
    • Resourcing Planning
    • Quality Assurance
    • Reporting
    • Knowledge Base

    What would you say to someone thinking of joining Ladbrokes?

    A great place to work and where potential is always spotted and developed.

    What keeps you at Ladbrokes?

    Always being developed constantly and being challenged everyday by managers to keep developing my skills.

  • Jessica Clad - Customer Service Manager

    What is your role at Ladbrokes?

    I work in the Business Support Department which is within Customer Services in the contact centre. I mainly do the administration side such as replying to emails & letters, closing accounts for deceased customers and dealing with closing balances. I occasionally do manager call backs, escalation call backs and adjust accounts when there are errors.

    Why do you think you have been successful?

    I am very hard working and always achieved above average in my mid and yearly reviews so was put forward for different roles when they became available.

    What do you like most about Ladbrokes?

    I have built strong friendships with the people I work with including the management, the flexible working hours has allowed me to return to work after being off for maternity and the environment is always enjoyable.

Corporate

Our corporate function is responsible for strategic vision that Ladbrokes takes, allowing us to continue to be a leading multi-channel bookmaking and gaming company. From mergers and partnerships, to exploring opportunities in existing or new markets – the corporate division ensure that Ladbrokes can maintain its position at one of the best known brands in the industry.

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Digital

Desktop, mobile, tablet – whatever the device, we aim to give customers a great experience whenever and however they choose to bet.

The digital team ensure we are one step ahead of the competition, delivering the latest features, technology and innovation to give customers the most exciting and engaging gambling experience out there.

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  • Joe Whiteley - social Media Executive

    What is your role at Ladbrokes?

    My role is Social Media Executive. I come up with ideas and create content to put out on the company's social media channels.

    Why do you think you have been successful?

    I have remained focused throughout my time at the company to ensure everything I do is of the highest standard and matches the standards of Ladbrokes. I've also got along really well with everyone I've come across and shown a desire to help as many departments as possible, even if they aren't in my job description.

    How has Ladbrokes helped you in your career development?

    The company has ensured that my skill set is used efficiently and that my expertise is put to use across various departments.

Finance

Our finance team doesn’t just control the cash within the organisation. They help with some of the biggest decisions we have to make as a business. This is anything but bean-counting. This is business strategy, procurement, spend, adding value and influencing any potential future acquisitions.

Every area of our business is changing. And that includes finance. We’re making real improvements to the way we do things. This is a fantastic time for finance professionals to come in and make their mark.

You’ll play a big role in our future, and we’ll play a big role in yours.

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  • Sheena Bhamber - Financial & Commercial Reporting Manager

    What was your background before joining Ladbrokes?

    I am a qualified accountant and have always worked in finance roles. Prior to Ladbrokes I worked largely within the telecommunications industry.

    What is your favourite part of your job?

    I thoroughly enjoy being able to work with people across the business on a day to day basis. My job requires me to work with many different stakeholders from Internal HR and Finance to External Auditors and Consultants.

    What keeps you at Ladbrokes?

    I have been at Ladbrokes for almost 9 years now! So in a few simple words, the people, the culture and the opportunities available in a large multinational organisation.

Human Resources

Our greatest asset is our people. In our HR team you have the opportunity to reach out to every one of our 14,000 colleagues and to give them the same level of service we provide to our customers, daily.

Our business is changing rapidly. And, in HR, our job is to make that change easier and more effective. You’ll get to work with all the different teams in our business, and you’ll have a big say in defining how we work, the way we communicate, and how we evolve in the future.

  • Chloe Malone - HR Service Team Supervisor

    What was your background before joining Ladbrokes?

    Prior to joining Ladbrokes I worked for William Hill as a Shop Manager.

    What is a typical day like for you?

    Busy, busy, busy! I typically start the day by meeting and briefing my team, I then usually have meetings to attend and plenty of projects to work on.

    What would you say to someone thinking of joining Ladbrokes?

    Go for it! It could be the start of fantastic career. I started my career as a Shop Manager and 4 years later Im still here. Ladbrokes strive to promote internally and reward hard work.

Legal

Our legal team plays a vital role in ensuring Ladbrokes meet its commercial objectives by helping to get deals done and protecting the entire Group from unacceptable risks.

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  • Karen Forbes - Senior Legal Counsel

    What is a typical day like for you?

    There is no such thing as a typical day in the Ladbrokes legal team. I often work with company secretarial and business development on group wide matters, liaise with colleagues in our international businesses in Spain, Belgium, Australia, China and Ireland, and work on group supply contracts.

    What do you enjoy most about working at Ladbrokes?

    I enjoy the variety of the work and the great people I work with.

    What can be challenging about your role?

    Juggling all of the different aspects of my role, from working on large scale merger and acquisition activity, like the recent Ladbrokes Coral merger to smaller central procurement contracts, every day and sometimes every hour, is different.

Marketing & CRM

Join our marketing team and you’ll be part of the one of the most well renowned brands in the world. It’s about so much more than improving your own portfolio (which you’ll get to do too, of course). Instead, it’s about coming up with creative solutions across every possible platform, bringing your ideas to life and really seeing the impact of your work on big scale projects – projects that will make a difference now, and in the future.

Analytics and audience insight define a strategy (and inform a creative brief). Our creative teams use that strategy to craft award-winning creative work (from TV ads to online banners). And then it goes back to our team of analysts to see if it worked, why it worked – and what we can do to make it better.

So, if you love the pace, variety and opportunity that comes within a multi-discipline marketing team, this is your chance to influence the future of a blue-chip brand. And, in return, the opportunities to progress are huge.

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  • George Vafeiadis -CRM and Marketing

    How has Ladbrokes helped you in your career development?

    Presenting a business plan to senior management or working with different departments and marketing teams, gives you a chance to work close to intelligent people with many expertise. This has proved to have be a great opportunity to learn from the best and develop.

    What do you like most about Ladbrokes?

    The Ladbrokes sports culture. Working in an office where people are so passionate about sports.

    Favourite sporting moment and why?

    The 2005 Champions League final in Istanbul. I am a Liverpool fan and I had the chance to be at the stadium experiencing Liverpool’s miraculous comeback against AC Milan.

Procurement

The procurement team helps Ladbrokes get the very best from our wide range of suppliers. They negotiate and manage multi-million pound contracts, driving maximum value and ensuring the delivery of sustainable benefits, directly contributing to growth.

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  • Rachael Kearins - Category Manager - HR & Professional Services - Procurement

    What is your favourite part of your job?

    Building relationships. I love dealing with people it’s as simple as that! I’m really lucky that such a key part of my role is to manage stakeholder relationships which means I get to interact with so many different people across different parts of the business and at all levels.

    What do you enjoy most about working at Ladbrokes?

    Ladbrokes has such a great working culture. You really get a feel that people work here because they WANT to and that’s quite infectious. There is a real sense of brand loyalty from people here and that is a great thing to be a part of.

    What would you say to someone thinking of joining Ladbrokes?

    If you want to work for a great brand and feel part of a great team then do it!

Property

Our multi-skilled team deliver an extensive range of services to support Ladbrokes’ large property portfolio. From facilities management and maintenance, to rent reviews and renewals the team looks after our properties throughout the entire lifecycle, always with Ladbrokes’ business objectives at the centre of what they do.

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  • Tim Taylor - Senior Development Manager - North

    Describe your career journey so far with Ladbrokes?

    My career over the last 28 years that I have worked for the company has been pretty diverse, having started life with Ladbrokes in the Central Drawing Office in Birmingham in 1988 as a Junior Architectural Technician. I then progressed to Senior Technician before taking up a role as Premises Co-ordinator. From looking after the company’s properties, I then took up a role as Design manager and then Project Manger before moving into the Development Department, where I have been working for the past 15 years.

    Why do you think you have been successful?

    I have always looked to develop my skill set and further my career within Ladbrokes and now Ladbrokes Coral. I’ve never waited for the ‘door to be opened’ in regards my career progression but rather ‘pushed it open’ when the opportunity arose.

    What do you find the most challenging at Ladbrokes?

    Every year has bought its own challenges within Ladbrokes Coral, with differing objectives been set dependant on the company’s overall strategies at that time, interpreting those challenges to ensure you still add value to the business as well as fully ensuring your colleagues understand the objectives in terms of the wider needs of the business.

Retail Operations

Ladbrokes is one of the most recognisable names on the British high street. Our 2000+ shops serve thousands of customers every week and it is our aim to give them the best possible betting and gaming experience each and every time they play with us. Our retail operations team keep this mammoth operation running smoothly, day-in, day-out, ensuring we set the standard for the rest to follow.

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  • Kellymarie Emery - Senior Machines Operations Manager

    What do you enjoy most about working at Ladbrokes?

    The opportunity to progress and the investment in people, I learn something every day, and have been supported throughout my journey at Ladbrokes.

    What would you say to someone thinking of joining Ladbrokes?

    If you are interested in Sport, machines or people Ladbrokes is the place for you, you won’t regret it. I get out of bed every morning looking forward to the day ahead, and I go home feeling like I have achieved something.

    What keeps you at Ladbrokes?

    The training and the people, I quite honestly love my job.

Security & Compliance

In security and compliance it’s our role to protect the company’s most valuable assets – our people and our customers. Whether online or in our shops, the safety of colleagues and customers is paramount, and we use sophisticated technology and techniques to protect it. From state of the art in-shop security measures to the latest online fraud detection methods, we set the standard for the industry.

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  • Craig Knox - Information Security Programme Manager

    What is a typical day like for you?

    My team is responsible for the developing and reviewing solutions and business processes from a security point of view. There are very few days that are the same and some days are completely unexpected. Cyber Security is constantly changing and much of my time is spent looking for and keeping up to date with trends in the market.

    What is your favourite part of your job?

    We have a very dedicated and knowledgeable team, which makes coming to the office a joy. We constantly bounce ideas and suggestions off one another while at the same time having a laugh when it’s appropriate.

    What would you say to someone thinking of joining Ladbrokes?

    I would wholly encourage them and say that the Gaming industry and Ladbrokes specifically is likely to be very different to anything they’ve experienced before.

Stadia

Our greyhound tracks at Crayford and Monmore Green deliver a full programme of racing every week of the year. Both tracks open their doors to thousands of customers who come to dine, enjoy a few drinks, have a flutter and experience close-up the thrill and excitement of live racing. Our team of over 250 colleagues is made up of a very diverse range of roles, from those who work in our first-class kennels, to those who make every night special when they’re serving customers in our bars and restaurants. Whatever your interest there are lots of opportunities to be part of a winning team.

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  • Diana Illingworth - Stadium Operations Manager

    What is your favourite part of your job?

    The social aspect is most rewarding – walking through the stadium on a race night with hundreds of race goers all enjoying themselves and the teams of colleagues engaging with them make it a fun place to work.

    What do you enjoy most about working at Ladbrokes?

    I’ve been given so many opportunities to put my ideas forward and work as part of a team so I know what I do really does make a difference.

    Your favourite moment whilst working at Ladbrokes?

    I suppose this has to be the reopening of Crayford Stadium in 1986. It was an exciting time to be involved as the track was the first purpose built greyhound stadium to be built in 30 years. The eyes of the industry were upon us and everything we did was a first! We were pioneers then and still are after 30 years.

Technology

IT at Ladbrokes is growing – fast. With opportunities to build your career and do things you’d never normally have the chance to do, here you can bring your ideas to life, set the pace and create an industry buzz that keeps us ahead of the game.

We are making major investments in our people and the technology we use. We’re breaking the mould. We’re pushing the boundaries. It’s an exciting place to be and a very exciting time to be here. In IT, you won’t just support our business. You’ll drive it.

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  • Charles Victor - Oracle Database Adminstrator

    What was your background before joining Ladbrokes?

    Prior to joining Ladbrokes, I worked for Sky as Oracle DBA. Having 12 years of IT experience, I worked predominantly for banking clients as DBA for the most part of my career and I hold an engineering degree in IT.

    What is a typical day like for you?

    My typical day starts by checking the health of databases in Oracle and SQL Server estate and checking the database backup status. Also the database queries that run in the morning to produce report for the BI analysts needs checking once I login at 9am as these queries may not finish in time.

    What is your favourite part of your job?

    The challenges are not always the same for a DBA. As we introduce updates to the software, new issues crop up while the updates resolve the old issues. Being a custodian of sensitive data, I like securing data so that the right set of data is accessible to the right users.

Trading

This isn’t betting. This is bookmaking. And that’s where our trading team comes in. A big day on the trading floor (like the Cheltenham Gold Cup) creates an atmosphere to rival any stock exchange in the world.

It takes a lot of skill and intelligence to lead the way in our trading department. And with some of the most sophisticated online systems in the industry at our disposal, we’re always getting smarter, sharper and better at what we do. This is a fantastic time to join us and have a massive influence on our industry.

  • Patrick Cunningham - Client Risk Manager

    What is your role at Ladbrokes?

    Head of Client Risk, profiling customers based on profitability expectations.

    How has Ladbrokes helped you in your career development?

    Lots of support and guidance from colleagues as well as enabling me to study a relevant course with the Open University

    What do you find the most challenging at Ladbrokes?

    We can’t do much about Sporting results but being candid these can affect the way we work and sometimes the overall vibe within

 
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